DISTANCE AGREEMENT (GENERAL TERMS AND CONDITIONS)
This Distance Agreement is concluded by and between SIA SOFA ENT, the owner of the website www.sofaquiz.lv, registration number: 50203758281, legal address: Dignājas iela 3-19A, Rīga, LV-1004 (hereinafter referred to as the Seller), and the person placing an order on this website (hereinafter referred to as the Buyer).
1. General Provisions
1.1. This set of documents defines the legal framework under which the Buyer purchases digital services, event tickets, or digital content on the website.
1.2. By making a purchase or registering for a game, the Buyer confirms that they have read these Terms, fully agree to them, and undertake to comply with them.
1.3. The Seller reserves the right to make changes to these Terms at any time. The version of the Terms published on the website at the moment of the purchase shall be applicable.
2. Receipt and Delivery of Services
2.1. All products offered on the website (game tickets, access codes, quiz materials) constitute digital content and services. They are not delivered physically.
2.2. Upon successful payment, the Buyer shall receive a confirmation email sent to the address provided in the purchase form, containing a unique access link, ticket, or instructions for participation in the selected "Sofa Quiz" game.
2.3. If the Buyer has not received the confirmation email within 15 minutes after payment, it is their responsibility to check their "Spam" folder or contact the Seller.
2.4. The purchased access link or code is unique and intended for the participation of one registered team (one household/device) in the game. Transferring this link to third parties is strictly prohibited and may result in the team's disqualification without a refund.
3. Payment Procedure
3.1. All service prices on the website are indicated in Euros (EUR).
3.2. The Buyer shall pay for the Service using the online payment tools integrated and available on the website (internet banking, payment cards, ApplePay or Google Pay). The purchase is considered complete upon receipt of confirmation for the full payment amount.
4. Right of Withdrawal and Refunds
4.1. Pursuant to the Consumer Rights Protection Law of the Republic of Latvia and Cabinet Regulation No. 255, consumers have the right to withdraw from the contract within 14 days, except in cases where digital content or a service is supplied and its performance has already begun.
4.2. By making a purchase, the Buyer acknowledges and agrees that they forfeit their right of withdrawal, and no refund will be issued for the purchased ticket/access if:
The delivery of the digital content (access links, materials) to the email address has already been completed;
The game/online event for which the ticket was purchased has already started.
4.3. If an event/game is canceled or rescheduled on the initiative of "Sofa Quiz", the Buyer will be offered the option to participate in another game or receive a full refund of the paid amount within 5 business days.
5. Intellectual Property and Copyright
5.1. All content under the "Sofa Quiz" brand, including but not limited to: quiz questions, visual materials, design, logos, texts, and audio elements, is the exclusive intellectual property of the Seller and is protected by the Copyright Law.
5.2. The User is granted the right to use the game content solely for personal entertainment within the framework of the specific game.
5.3. Any copying, public reproduction, distribution, resale, or use of "Sofa Quiz" questions and materials in events organized by third parties (including commercial events) without prior written consent from the Service Provider is strictly prohibited.
6. Fair Play and Limitations of Liability
6.1. "Sofa Quiz" is a game of erudition and entertainment. Participants undertake to play fairly, without using external aids (internet search engines, assistance apps, etc.) during the game, unless the specific game format explicitly allows it.
6.2. The Organizer reserves the right to disqualify a team or user from the game (without a refund) if obvious cheating or intolerable, offensive, and rude behavior toward other participants or organizers is detected in the public chat/platform.
6.3. The Seller shall not be held liable for technical disruptions occurring on the Buyer's side (e.g., internet connection failures, device malfunctions during the game).
6.4. The Service Provider is not responsible for technical malfunctions and disruptions in the game progress related to the operation of third-party platforms (e.g., streaming services, online call platforms, server hosts) or due to circumstances of Force Majeure.
6.5. Participants are informed that the course of the game and event (including public screenshots from online platforms or live photos/videos) may be recorded. By registering for the game, the User consents to the use of these materials on "Sofa Quiz" social media accounts for publicity and marketing purposes.
7. Protection and Processing of Personal Data
7.1. The Service Provider processes the Buyer's personal data (name, surname, email address, telephone number, team name, and payment information) in accordance with the European General Data Protection Regulation (GDPR) and the applicable regulatory acts of the Republic of Latvia.
7.2. The personal data provided by the Buyer is processed solely for the following purposes:
Performance of the Distance Agreement (purchase processing, invoicing, and sending access links);
Ensuring the execution of the game (team registration, compilation of results, and communication regarding the event).
7.3. The Service Provider undertakes not to disclose or transfer the Buyer's personal data to third parties, except when necessary for the performance of the contract (e.g., to licensed online payment processing companies) or when requested by law enforcement authorities in accordance with legal procedures.
7.4. The Buyer's data is stored only as long as necessary to provide the service or as required by the Accounting Law. The Buyer has the right at any time to request the correction or erasure of their data, or to receive information about its processing, by writing to the Seller's email.
8. Dispute Resolution
8.1. All disputes and disagreements that may arise between the Buyer and the Seller shall be resolved through mutual negotiations.
8.2. If an agreement cannot be reached, disputes shall be settled in accordance with the legislation of the Republic of Latvia, and the Buyer has the right to turn to the Consumer Rights Protection Centre (PTAC).